Privacy policy

Last Updated: June 30, 2026

Grounded Labs operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Grounded Labs is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

We may collect or process the following categories of personal information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address
  • Financial information including payment details and transaction information
  • Account information including username, password, preferences, and settings
  • Transaction information including purchase history, cart items, returns, exchanges, or cancellations
  • Communications including customer support messages
  • Device information including IP address, browser type, and network connection
  • Usage information including how you interact with our website

Personal Information Sources

We may collect personal information from:

  • Directly from you (orders, forms, account creation, support requests)
  • Automatically through cookies and similar technologies
  • From service providers (payment processors, shipping providers, analytics tools)
  • From partners or third-party services

How We Use Your Personal Information

We use your personal information to:

Provide and Improve Services

Process orders, payments, shipping, returns, and customer support, and improve your shopping experience.

Marketing and Advertising

Send promotional emails or show ads based on your activity (you may opt out at any time).

Security and Fraud Prevention

Protect our website, detect fraud, and ensure safe transactions.

Communication

Respond to inquiries, provide updates, and maintain customer relationships.

Legal Compliance

Comply with applicable laws and legal requests.

How We Share Personal Information

We may share your personal information with:

  • Shopify and other service providers (payments, hosting, shipping, analytics)
  • Marketing and advertising partners
  • Shipping carriers to fulfill orders
  • Legal authorities if required by law
  • Business partners in case of business transfers or restructuring

We do not sell your personal information.

Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your data to help us run our business and improve services.

To learn more about how Shopify handles your data, you can review their privacy policy at:
https://www.shopify.com/legal/privacy

Depending on your location, you may exercise privacy rights through Shopify’s privacy tools available within your account or browser settings.

Cookies

We use cookies to improve website functionality, analyze traffic, and personalize your experience. You can disable cookies in your browser settings, but some features may not work properly.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect their personal data.

Data Security

We take reasonable measures to protect your personal information. However, no online system is completely secure.

Data Retention

We retain your information only as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Request a copy of your data

To exercise these rights, contact us using the details below.

Communications Opt-Out

You may unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

International Data Transfers

Your information may be transferred and processed outside your country, including in countries that may have different data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

Grounded Labs
Email: groundedlabssciences@gmail.com
Address: 20372 Densmore Lane, Huntington Beach, CA 92646, United States